Level |
Response |
Level 1 Issues: Total inability on the part of the majority of users to access or use the Software Services. Examples: Subscription Services determined to be unavailable to a majority of users.
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WaterStreet will begin work within 1 hour during normal business hours (7:00 a.m. to 5:00 p.m. Mountain Time on business days), and use commercially reasonable efforts to achieve one of the following resolutions within 1 business day:
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Level 2 Issues: Partial or intermittent inability of multiple users to access or use critical features of the Software Services. Examples:
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WaterStreet will begin work within 4 hours during normal business hours (7:00 a.m. to 5:00 p.m. Mountain Time on business days); and use commercially reasonable efforts to achieve one of the following resolutions within 2 business days:
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