Your customers are your primary assets, and your success depends on exceeding their expectations. That’s why we design your WaterStreet Extrasourcing solutions to match or surpass the highest customer-service standards in the industry.
To begin with, take the team that handles your customer interactions. We invest more in training these professionals than any other service provider in the insurance industry. Then we assign your account to a dedicated team leader who absorbs your culture, gets to know your customers, and focuses, long-term, on your business. To assure courtesy, clear communication, and professional expertise, we monitor every phone conversation. We even analyze phone queues to avoid backlogs.
But customer contact is only one facet of WaterStreet’s integrated service model. By making our back office your back office, you can concentrate on core business concerns, secure in the knowledge that your Tier 1 underwriting and other back-office tasks are in professional hands.
Tier 1 Underwriting Services