⟨ Back to Careers

Primary Objective

The Business Analyst serves as the liaison between our clients and development teams, and is responsible for driving the identification, specification, and successful delivery of software solutions.

Essential Job functions

  • Lead software development projects from start to finish
  • Gather, interpret, and translate customer needs into functional and nonfunctional requirements – translate business needs into requirements that facilitate application development through client interviews, internal interviews, document analysis, business process descriptions, use cases, business analysis, task and workflow analysis
  • Understand system behavior, inputs, and outputs as they relate to business functions
  • Facilitate meetings of stakeholders to elicit requirements and detail business constraints
  • Document and analyze requirements; constructing workflow charts and diagrams, studying system capabilities, and writing specifications
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details
  • Distinguish user requests from the underlying true needs
  • Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements
  • Successfully engage in multiple initiatives and projects simultaneously
  • Work with clients to determine appropriate Test Case Scenarios for User Acceptance Testing based upon the agreed upon requirements
  • Manage client expectations

Preferred Knowledge and Skills

  • Ability to take a leadership role on projects and with customers
  • Ability to manage multiple activities in a deadline-oriented environment; highly organized and flexible
  • Microsoft Office (Excel, Word, Outlook, Visio and Powerpoint)
  • Google Apps (Drive, Docs, and Sheets)
  • SQL – able to write queries and understand stored procedures
  • Understanding of web applications
  • Project tracking software (i.e. Jira)
  • Agile

Education and Experience

  • BS in Business, Math, Economics, Computer Science or technical equivalency
  • Experience working in insurance industry
  • Experience in a customer-facing role
  • Experience as a Business Analyst or project manager for IT projects
Submit your resume